Shipping Info

WHOLESALE ORDERS:

Depending on what is ordered, shipping methods and costs will vary for wholesale orders.  Please contact us for more information.

ONLINE RETAIL ORDERS:

We offer free shipping on accessories on web orders over $99 before taxes to many locations in Canada  You will be given the applicable shipping options on the checkout page.  Accessory orders under $99 will ship for $9.99 + tax to most locations across Canada. Most order ship in 1 to 2 days.Certain items and barbecues are excluded from this promotion. 

Please provide your physical address, not a PO Box.  

Due to the nature and value of the products, a signature is required to complete delivery, so please provide an alternate shipping address if this may be an issue.

RETURNS

Please inspect all items on receipt.  If there is an issue, please contact us within 3 days of receiving the parcel.  Please don't return a product without authorization.  If a product is damaged or defective, please contact us as many manufacturers require warranty claims to be approved by them before any action can be taken. Some brands require warranty claims to be sent to them directly, not through the retailer.  If you have any questions, don't hesitate to reach out.  Note: Return shipping is the responsibility of the customer, unless the product was sent in error.  We recommend a service with tracking as we cannot verify that the package was sent to us or received by us without this information.